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If we made a mistake on your order simply call us at 866-337-9888 or, and we will fix any problem immediately.

Can I return items?

Yes. Our customer satisfaction policy is simple: If for any reason you are not completely satisfied with your purchase, simply return it for replacement or refund.

For more details, see our satisfaction guarantee

How do I return items?

To return items please include your:

  • Name
  • Order number (if possible)
  • Phone number (in case we need to contact you)
  • Note indicating if you are returning for credit or replacement

Ship the items you are returning to:

Attn: Returns
Bolt Depot
100 Research Road
Hingham, MA 02043

Is there a restocking fee?

No. In fact, if you return your entire order we will refund the entire amount including the original shipping.

How long after the purchase can I return items?

There is no time limit.

Do I have to return full boxes?

No. You can return individual pieces for partial credit.

When will I get my refund?

Returns are typically processed within 1-2 business days of being received. Once we issue the credit it may take up to a full billing cycle to appear on your credit card statement depending upon the card.